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General Information
You have purchased a Q-See CCTV security system for the protection and security it provides your property, your family, and your employees. This security depends on having a fully-operational business or home security surveillance system

12-Months Warranty
All Q-See products are sold with a conditional 12-month warranty from date of purchase, which provides free repair service for hardware. See our full warranty policy

Technical Support
If you have questions regarding the installation or use of our products, or experience any problems, please kindly contact our technical support team by email.  You may also telephone Technical Support at 852 - 3105 3172 between 9:30 a.m. and 5 p.m. Monday thru Friday Pacific time or email them at ts@q-see.com.hk .  Please provide the product model number in the phone call or email.

Free Software Upgrades
Many Q-See CCTV products. Free software upgrades are provided for the life of your Q-See product. You can check the Software Downloads tab on the product model page of the Q-See web site to see if there are updates for your product.  Type in your model number on the search box at the top of this page to be directed to the product model page.

Free DVR Firmware Updates
Digital Video Recorders occasionally require firmware updates to be installed in order to enhance their performance or capabilities. These updates are free and are provided for the life of your Q-See product. If your DVR requires a firmware update it is critical that you read the instructions (known as the README file) before downloading the firmware update in order to ensure proper installation. You may find the firmware update from ther product area and instruction guide.

Manuals and Installation Guides
Many Q-See products come with manuals and/or installation guides.  You can read and download the documentation associated with your Q-See product on the Manual and Installation Guide tabs on the web site product model page.  Type in your model number on the search box at the top of this page to be directed to the product model page.

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